A patient rings and says he's in pain after the operation. What do you say first?
You're not sure a dose on the medication list is correct. What do you do?
A patient's daughter phones and asks how her mother is. You don't know who she is. What do you answer?
You phone the on-call doctor about a patient with low saturation. How do you begin according to ISBAR?
A patient won't take his tablets and says they make him tired. What do you say?
During the handover your colleague uses an abbreviation you don't know. What do you do?
You discover a patient got the morning medication twice. The patient is stable. What do you do?
A patient who's having surgery tomorrow asks if he can have breakfast. What do you answer?
A new colleague asks you where she can find the procedure for blood transfusion. What do you answer?
A patient's wife is crying in the corridor. Her husband has received a serious diagnosis. What do you say?
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